Scope of the Policy

This policy is provided for Body & Mind First Aid Training clients, learners and third-party instructors who are using or delivering courses and qualifications offered by Body & Mind First Aid Training.

Location of the Policy

This policy is available for all staff members, third parties and learners to access.

Communication of the Policy

Every staff member involved in the management, delivery, assessment and quality assurance of qualifications offered by Body & Mind First Aid Training, shall be made aware of this policy during their induction. Learners undertaking Body & Mind First Aid Training courses shall be informed of this policy during their induction process.

Policy Statement

Internal Quality Assurance (IQA) is in place to monitor the learner journey throughout their time undertaking a qualification. This involves monitoring the training, assessment activities and the quality of work learners produce, in terms of meeting the correct grading criteria. Internal quality assurance helps to ensure that assessments are valid, authentic, sufficient, fair and reliable.

Statement of Principles

Key concepts and principles of internal quality assurance of assessment include: 

• ensuring quality standards throughout the learner journey
• ensuring accuracy and consistency of assessment decisions made by assessors
• identifying issues and trends that develop
• supporting and developing assessors and tutors
• ensuring accountability for assessment decisions and quality standards, awarding body procedures and policies are maintained
• ensuring that achievement by learners is recognised and meets the grading criteria
• ensuring the correct and appropriate assessment methods are used by assessors
• ensuring confidentiality of the learner and provider are always maintained 

IQA Activities

Body & Mind First Aid Training will undertake sampling of assessment judgements in line with the sampling plans in place for all qualifications offered.

Sampling will be formative and summative, depending on the instructor/assessor’s experience, qualifications and competency. All new instructors to the company will be thoroughly audited.

Sampling may take place at random (seven days’ notice will be given to instructors).

An assessor will receive a sampling report within three days of submitting a learner portfolio for sampling.

Any disagreements with an IQAs findings will be reviewed by the Director, who will have the final say on any judgements.

Body & Mind First Aid Training will provide access to regular, continuous professional development (CPD) for all instructors, and will encourage reflective practice where possible.

All documents relating to IQA activities will be held securely, in line with Data Protection and confidentiality requirements. Access will be granted to all relevant awarding organisations to any assessment documents and related materials.

Learner feedback shall be collected at the end of each training course and analysed. Need for improvement shall be highlighted and implemented across the company as and when needed.

Review arrangements

Body & Mind First Aid Training will review this policy annually in line with self-assessment arrangements. This policy will be also be revised as and when necessary, in response to customer and learner feedback, or good practice guidance issued by an awarding organisation or other regulatory body.

Review date: 10th May 2021